Tips

If you have issues connecting to the File Share in PACS, where all the attachments are stored, please contact your PACS System Administrator and follow the procedure below.

As the first step you will need to find the currently configured File Share Path in PACS database and verify it:

1. Open Microsoft SQL Server Management Studio on PACS Server
2. On the left pane select PACS database currently in use

3. Click New Query

4. Copy the following script to the right pane

select * from [dbo].[ConfigValues]
where idfConfigKey =
(
select top 1 idfConfigKey
from [dbo].[ConfigKeys]
where [Key] = ‘FileSharePath’
)

5. Verify the name of the database

6. Click Execute

7. The configured File Share Path will be shown in Value field on the pane with results

Check if this folder (folder path from the ‘Value’ field) can be accessed from the workstation that has PACS. This access is crucial.

1. Copy folder path from the ‘Value’ field
2. On the machine, which has issues connecting to File Share folder, open File Explorer, paste the copied path and press Enter

If you cannot reach File Share Path, this means the location/path needs to be changed in the database. To do that:

1. On PACS Server Open Microsoft SQL Server Management Studio
2. On the left pane select PACS database currently in use
3. Click New Query
4. Copy the following script to the right pane

update [dbo].[ConfigValues]
set [value] = ‘CorrectFileSharePath’
where idfConfigKey =
(
select top 1 idfConfigKey
from [dbo].[ConfigKeys]
where [Key] = ‘FileSharePath’
)

5. Instead of CorrectFileSharePath type the actual correct File Share Path
6. Verify the name of the database
7. Click Execute
8. Restart PACS on the machine, which has issues connecting to File Share folder.
9. Open any tracking form, for example Source Tracking Form
10. On Source Tracking Form navigate to Attached files tab, click [Attach file] to verify that now you can attach files
11. Select the attached file and click [Open]. The attached file should be open.

Now your issue is resolved!